Terms of Service

Effective August 2, 2026 · Last updated August 2, 2026

These Terms govern your use of VuDrop, operated by SUPARAIN, Inc. ("SUPARAIN", "we"). By installing the app or creating an account you agree to them. If you are agreeing on behalf of a company, you confirm that you may bind that company.

1. Definitions

• Service — the VuDrop platform: the mobile recording app, the merchant dashboard, the video viewer, and related APIs.
• Merchant — the business that installs VuDrop and operates the store.
• Clip — a packing or return-inspection video recorded through the Service.
• Credit — the unit used to meter recordings beyond a plan's monthly allowance.

2. What the Service does

• Records packing and return-inspection video from a phone or tablet
• Starts and stops recording automatically when a shipping label barcode is scanned
• Matches each recording to the corresponding order using the tracking number
• Generates a share link so a shopper can watch the video
• Provides a web dashboard to search, review, and manage recordings

3. Plans, fees, and billing

• The Service offers a free plan and paid plans. Current prices and allowances are shown on our pricing page and, for app-store installations, on the platform's billing screen.
• Shopify merchants are billed by Shopify under Shopify's billing terms. We do not receive or store your payment card details.
• On other platforms, fees are charged through that platform's billing system or our payment provider.
• Plan changes take effect immediately. Where we administer billing, the unused portion of a period is settled in credits.
• Fees are exclusive of taxes unless stated otherwise.

4. Video retention and deletion

• Clips are deleted automatically when the plan's retention period ends: Free 14 days, Growth 21, Scale 28, Unlimited 35, Enterprise up to 365.
• A Merchant may mark individual clips to be kept beyond that period, subject to the plan's limit.
• When the app is uninstalled, all stored video is permanently deleted after a 7-day grace period. Deletion is irreversible.
• It is the Merchant's responsibility to download anything it needs to keep before retention ends.

5. Merchant responsibilities

Recording video in a workplace and sharing it with shoppers carries obligations that only the Merchant can meet. You agree that you will:

• Use the Service only to record packing and return inspection, not people;
• Position cameras so that they capture the parcel and the work surface, and avoid capturing faces, bystanders, or unrelated areas;
• Inform and, where the law requires it, obtain consent from staff whose hands or voices may be recorded;
• Comply with the privacy, employment, and video-surveillance laws that apply where you operate;
• Share a video link only with the shopper of that order;
• Keep device credentials (QR codes, session tokens) secure.

You must not use the Service to infringe anyone's privacy or image rights, to record unlawfully, or to reverse engineer, resell, or overload the Service.

6. Data processing

Where we handle personal data belonging to your customers, we act as a processor and you act as the controller. We process that data only on your documented instructions, keep it confidential, apply the security measures described in our Privacy Policy, assist you with data subject requests, and delete it on the schedule set out in Section 4 or on your instruction. We engage the sub-processors listed in the Privacy Policy and remain responsible for their performance. These terms form our data processing agreement with you; if your organisation requires a separate signed DPA, contact us.

7. Our commitments

• We will make reasonable efforts to keep the Service available and to restore it promptly after any failure.
• We do not watch your videos except where strictly necessary to investigate a fault you have reported, to comply with the law, or to respond to a credible report of abuse.
• We will not provide your videos to third parties except as described in the Privacy Policy.

8. Availability and changes

We may suspend the Service temporarily for maintenance, in an emergency, or where load makes normal operation impossible. We will give advance notice where practicable. We may change or discontinue features; if a change materially reduces the Service, we will notify Merchants at least 30 days in advance.

9. Intellectual property

We own the Service and all software and branding in it. You own your videos and your store data. You grant us only the limited licence needed to store, process, transcode, and deliver your content so that we can provide the Service to you.

10. Suspension and termination

You may stop using the Service at any time by uninstalling the app. We may suspend or terminate an account that breaches these Terms, that is used unlawfully, or that has unpaid fees, after giving notice and a reasonable chance to fix the problem unless the breach is serious. Section 4 governs what happens to your data afterwards.

11. Disclaimers

The Service is provided "as is". We do not warrant that recording will succeed in every case, that a video will be admissible or persuasive in any dispute, or that the Service will be uninterrupted or error-free. You are responsible for the content of your recordings and for how you use them.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data. Our total liability arising out of or relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law, including for death, personal injury, fraud, or wilful misconduct. For the free plan, our liability is limited to the maximum extent the law allows.

13. Indemnity

You will defend and indemnify us against claims arising from your recordings, from your use of the Service in breach of these Terms, or from your failure to meet the obligations in Section 5.

14. Changes to these Terms

We may update these Terms. We will post the new version here and, for material changes, notify Merchants at least 7 days before they take effect. Continuing to use the Service after that date means you accept the change.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Korea, without regard to conflict-of-law rules. The parties will first try to resolve any dispute in good faith. If that fails, the dispute will be heard by the courts of the Republic of Korea with jurisdiction over SUPARAIN's registered office. If you are a consumer, this does not deprive you of the protection of mandatory law in your country of residence.

16. Contact

SUPARAIN, Inc. — help@suparain.com

A Korean-language version of these Terms is available at /terms?lang=ko. Where the two differ, the Korean version governs for merchants contracting under Korean law.