Getting started

Four steps from install to your first shared video.

1

Install the recorder app

Put the VuDrop app on the phone or tablet you keep at your packing bench. It needs a rear camera, and Android 7.0 or iOS 15.5 or later.

Google Play

App Store

Scan with the phone you will use at the bench. Android 7.0 or later, or iOS 15.5 or later.

2

Sign the device in

Open Devices in this app, then scan the QR code with the recorder app. The device stays signed in until you sign it out.

Go to Devices

3

Print the QR stickers

You control a recording by showing a sticker to the camera, so you never have to touch the screen with tape on your hands. Print them and keep them within reach.

Download stickers

4

Record your first parcel

Scan the shipping label barcode — recording starts on its own. Pack the order, then show the Packing done sticker. The video uploads in the background.

Using the recorder app

What you see on the phone, and what to do with it.

Standby	The camera is live and waiting. Point it at a shipping label barcode and recording starts by itself — you do not press anything.
Recording	A red indicator and the tracking number are shown. The app reads the tracking number aloud so you can confirm it without looking.
Finishing	Show the Packing done sticker to the camera. The app confirms by voice and starts uploading.
Uploading	Happens in the background. You can scan the next parcel straight away.

Setting up the phone

Put it on a stand so the camera looks down at your work surface.
Keep the label 30–60 cm from the lens when you scan.
Leave it plugged in — the screen stays on while the app is open.
The app runs in landscape.

Voice announcements

The app speaks in the language your phone is set to (English, Spanish, or Korean). You will hear it confirm:

the tracking number when recording starts,
that packing is complete and the upload has begun,
network problems — the video is kept on the device and uploaded later.

If something goes wrong

Nothing happens when I scan	The app pauses barcode scanning while it is recording. Finish the current recording first.
It says the device is not registered	The sign-in expired. Open Devices in this app and scan the QR code again.
Recording stopped on its own	There is a time limit per recording so a forgotten session cannot fill the device. Scan the label again to start a new one.
Videos are not appearing here	They upload in the background and can lag behind on a weak connection. Keep the app open until the queue clears.

The QR stickers

Each sticker does one thing. Show it to the camera for a second. The printed label is the word in the first column.

Packing done	Stops the recording and uploads it.
Cancel recording	Throws the current recording away. Use it if you started by mistake.
Return inspection	Starts a recording marked as a return, not a shipment.
Packing mode	Puts the app back into normal packing mode.

How videos reach the buyer

The recorder reads the tracking number from the label barcode and saves it with the video.
When you add tracking to the order in Shopify, VuDrop links that video to the order.
Open the clip and copy the share link, or print the QR code and put it in the parcel.
The buyer watches it in any browser. Nothing to install.

If a video did not match automatically, open the clip and type the order number yourself. Nothing is lost.

The buyer's page also shows how far the delivery has progressed — shipped, in transit, delivered — taken from the fulfillment status in Shopify. Times are shown in the buyer's own time zone. When we cannot tell the stage, the timeline is hidden rather than guessed.

Return inspections

Same flow, different mode.

Show the Return inspection sticker before you open the parcel.
Record the condition of the item as you unpack it.
Show Packing done to finish.

Return videos are listed separately under Clips, so you can find them without wading through shipments.

Before you record

Recording at work carries obligations only you can meet.

Aim the camera at the parcel and the work surface, not at people.
Tell your staff that recording happens, and get consent where the law requires it.
Share a video link only with the buyer of that order.